Welcome to Etihad Connect: a platform dedicated to the Etihad Airways NDC (New Distribution Capability) programme.
Through NDC, we're transforming the way to book, sell and manage flights with Etihad Airways, making sure you always find the best travel solution for your customer.
Developed in partnership with Farelogix Inc. and using the IATA NDC 17.2 Standard, the Etihad Airways NDC programme is IATA NDC Level 4 certified.
The world of aviation is changing. we know that our trade partners want access to a wider range of products, more dynamic content and simpler communication channels. That's why we've invested in the latest NDC technology to create the Etihad Airways NDC programme.
The Etihad Airways NDC programme enables us to improve communication to our worldwide trade partners provide a more personalised, seamless experience for you and your customers. Beyond fares and availability, using NDC will also allow us to push out richer content. Etihad Airways aims to provide solutions specifically to meet differing needs of your customers.
Access all Etihad Airways fares, products and services
Deliver a seamless, personalised experience
Drive innovation
Collaborate and communicate
The Etihad Airways NDC programme is able to recognise individual customers and provide personalised offerings that are relevant to them: like special fares and custom ancillary options.
We know that recognising loyalty is essential to customer retention. Etihad Airways NDC is able to offer the best fares and products based on the Etihad Guest Tier status of the customer.
You'll have direct access to Etihad Airways fares, offers and products, including branded fares and ancillaries. That means you can compare offering based on value for your customers as well as price.
You can connect through our approved technology partners.
Please register your interest to join the Etihad Airways NDC programme. You’ll be asked to complete a questionnaire, then one of our team will be in touch.
Access Etihad NDC content by connecting your own technology to our NDC XML API or via an approved technology partner connection.
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We’re here to help! You can reach us by emailing NDCsupport@etihad.ae.
Etihad Airways now offers its Partners the ability to connect directly via full-service APIs. That will enable you to change or cancel bookings and arrange refunds. For cases not supported by APIs, a dedicated support team will be available to assist.
For more information please contact NDCsupport@etihad.ae.
Yes. In general, private fares are supported in NDC with the exception of the following categories:
We don’t currently provide a mid/back office solution for NDC transactions.
We are now accepting Direct Customer Credit Card Settlement as well as BSP cash/credit card FOP.
Yes. The agreement details certain terms and conditions that must be agreed to before you can use the platform, including negotiated commercial arrangements.
It takes approximately one month to process an NDC agreement, though this is dependent on the GDS or technology provider’s ability to expedite access for you. Please refer to the onboarding processes for more information.
The NDC agreement will continue until it has been terminated by either party. Etihad holds the right to amend the conditions of sale on products made available through Etihad Airways NDC.
Current Etihad approved partners include:
We will continue to update this list as more partners join our programme.
We’re working to develop and deliver new, dynamic functionality and content. For more information about the platform’s capabilities, please register your interest.
